Frequently Asked Questions

Who are you?

Shamanic Secret is your trusted source for authentic ethnobotanical products from the Amazon. We work directly with indigenous communities to bring you genuine ceremonial items and traditional plant medicines.

We ship directly from the United States for fast, reliable delivery.

Why choose Shamanic Secret?

• Products already stocked in the USA – no long international waits
• Direct partnerships with indigenous communities
• Authentic, high-quality ethnobotanical products
• Fast shipping within 2-5 business days
• Discreet, professional packaging

Do you accept minimum orders?

Yes! Every customer is important to us. Whether you need 5 grams or 5 kg, want to spend $10 or $100, we accept orders of any size.

Do you sell wholesale?

Yes. We offer competitive wholesale pricing on bulk orders. If you’re looking for a product you can’t find in our store, contact us – we can source it for you.

Do you guarantee product quality?

We guarantee our products are fresh, genuine and correctly identified, meeting the highest quality standards. All items are sourced directly from trusted indigenous partners who follow traditional methods.

Do you include information in the package?

Your package will contain the products you ordered and, in most cases, a selection of free samples. We DO NOT include any information about the application or purpose of the products. No invoice or website reference is included.

Where do you ship from?

We ship directly from our US warehouse! This means fast, reliable delivery with no customs delays or international shipping hassles.

How long does shipping take?

• USPS First Class: 3-5 business days
• USPS Priority Mail: 2-3 business days
• USPS Express: 1-2 business days

Orders are processed within 24 hours of payment confirmation.

Are shipments trackable?

Yes. All packages include tracking. You’ll receive tracking information by email once your order ships.

Where can I track my shipment?

Track your package at USPS.com or 17track.net

Is the package discreet?

Absolutely. All packages are discreet with no external indication of contents. Professionally packaged with no reference to our website. Your privacy is guaranteed.

Can you ship to a different address?

Yes, you can enter any delivery address during checkout.

Do you ship internationally?

Yes, we ship worldwide from our US warehouse.

What payment methods do you accept?

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Venmo
• Zelle
• Bitcoin & Cryptocurrencies
• Western Union
• Bank Transfers

What is your return policy?

We offer a 14-day money back policy. Contact us within 14 days of receiving your order. Items must be returned unopened in original condition. Return shipping is the buyer’s responsibility.

What if my order gets lost?

All shipments include tracking and signature confirmation. Lost packages are rare, but if it happens, contact us and we’ll resolve it.

Is my personal information safe?

Yes. Our site is protected by 256-bit SSL encryption. Your personal and payment information is completely secure and never shared.

How can I contact you?

Visit our contact page or email us directly. We typically respond within 24 hours.